The fine print, in plain English.

Order fees

The minimum order amount for wash & fold is $15. If your laundry weighs less than that, we're happy to wash it — the $15 minimum still applies.

Your initial amount paid is an estimate. You may be charged more at pickup if an item required additional, special care.

Extra care

Heavily soiled items that require more than one wash cycle may be charged slightly more per pound at pickup. We reserve the right to modify the price of your order and charge your card accordingly.

There is no stain removal service, but we can add a color-safe bleach alternative for tough stains if requested at intake.

Order times

Place your order by 12:00PM and it will be ready for pickup at 5:00PM the next day.

Same-day service is available subject to availability at a slightly higher per-pound rate. Place your order by 9:00AM and it will be ready at 5:30PM.

Hangers

We do not provide hangers for wash & fold service. Please supply hangers for any specialty items you'd like hung. Hangers are available for purchase.

Suitability for laundering

By using our service you agree that your items are suitable for washing in water on a normal cycle and drying with heat in a tumble dryer. We cannot be responsible for damage to clothing that is not suitable for this process. Low-heat drying is available on request.

If something is dry-clean only, or otherwise unsuitable for common washing and drying, please don't include it.

Damage

Our attendants always do their best to avoid damaging your laundry, but there are limits to perfection when sorting clothes. We cannot be held responsible if objects left in your laundry are lost or cause damage.

If you find damage you did not recognize prior, please tell us within 24 hours so we can investigate promptly. We reserve the right to reimburse for a particular article or the cost of service, and proof of purchase may be required.

All laundering causes normal wear and tear. We are not responsible for loss of buttons, fading, fatiguing, holes or abrasions.

Sorting

We wash all items in an order together as our standard procedure. If you don't want everything washed together, please separate by color and/or fabric before drop-off.

We cannot be held responsible for color bleeding or dimensional changes such as shrinking or stretching.

Stains

We do not offer stain removal. Color-safe bleach alternatives can be added to your order on request. Many common stains do come out during a normal wash, but we make no guarantees — we provide basic washing and drying.

Please check your pockets for items that may cause damage.

Lost laundry

Our attendants track your items carefully, and your laundry is never washed with another customer's order. It isn't possible to inventory every piece, so we cannot be held responsible for lost laundry.

If you believe something is missing, notify us within 24 hours — misplaced laundry is much easier to find when reported early.

Orders not picked up

Please pick up your laundry within two weeks of being notified that it's ready. If you can't, please talk to us.

Completed orders not picked up are moved to storage and incur a $100 storage fee plus $25 per month. After two months we reserve the right to donate the clothing.

Allergies

Machines are cleaned daily and Free & Clear detergent is available for sensitive skin. Clothes are washed in machines where other detergents have been used, so small traces may remain.

Temperature

Regular, colored and delicate loads are washed in cold water to preserve your clothes, the machines and the planet. White-only loads are washed warm or hot depending on preference and fabric.

Refunds

We truly hope you're satisfied with our service. Once your clothes have been laundered, we cannot offer a refund.

Privacy

We collect information when you register on our site or speak with an employee — name, email, address, phone and payment details as appropriate.

We do not sell, trade or otherwise transfer your personally identifiable information to outside parties, other than trusted third parties who help us operate our business and serve you.